Terms & Conditions

Last updated: 1.8.2025

1. About Us

FoyerFlo (“we”, “us”, “our”) provides AI-powered receptionist and automation services for small businesses.
Website: www.foyerflo.co.uk
Email: [email protected]
Phone: +44 (0) 7412441079

2. Agreement to Terms

By using our website or subscribing to our services, you agree to these Terms & Conditions. If you do not agree, you must not use our services.

3. Business Customers Only

We provide services to business customers. These Terms do not apply to consumers.

4. Services Provided

We offer:

AI receptionists (voice and chat)

Appointment booking integrations

Automation workflows

Related business support systems

The exact scope depends on your chosen package or written proposal.

5. Fees and Payment

Subscriptions are billed in advance and renew automatically each month.

Prices shown exclude VAT unless stated otherwise.

Payment failures may result in suspension of services.

6. Trials and Promotions

If you sign up for a trial, it will convert to a paid subscription unless cancelled before the trial ends.

7. Fair Use

You must not use our services for unlawful, harmful, or misleading purposes. We may suspend accounts where we suspect misuse.

8. Data Protection

We comply with UK GDPR. Our use of personal data is set out in our Privacy Policy (linked in the website footer).
You are responsible for having a lawful basis to share any customer data with us.

9. Third-Party Services

We may connect with external tools (e.g. telephony, calendars, CRMs). We are not responsible for their availability or terms.

10. Service Availability

We aim for reliable services but do not guarantee uninterrupted access. Improvements or changes may be made at any time.

11. AI Limitations

AI responses may occasionally be inaccurate. You remain responsible for checking critical information before relying on it.

12. Intellectual Property

We retain rights to our software, templates, and know-how. You retain rights to your own data and brand assets.

13. Liability

Nothing in these Terms limits liability for death, injury, or fraud.
Otherwise, our total liability is capped at the fees you have paid in the last 12 months.
We are not liable for loss of profits, data, or indirect damages.

14. Termination

You may cancel at any time, effective at the end of your billing period.

We may suspend or terminate services for non-payment or serious breach.

15. Governing Law

These Terms are governed by the laws of England & Wales. Any disputes will be handled by the courts of England & Wales.

16. Contact Us

If you have questions about these Terms, please contact us at [email protected].